We package and ship your orders as soon as possible. Orders are subject to verification and approval before shipping and may take several days to process. Please note that we do not ship on weekends and holidays.
Please allow 5 to 7 business days for your order to arrive.
We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.
Once your order has shipped, you will receive a confirmation email.
Return or exchange any unworn, unwashed or defective item by mail. Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made after 30 days of the order shipment date are not eligible for a refund.
All Sales are final and are not eligible for return or exchange.
Save your product’s original packaging for return shipping. Contact Hiraya Pilipina customer service to receive detailed instructions and a return label. All return labels must be paid by the customer using the original form of payment.
You will receive an email once your return has been processed (make sure to check your spam folder). Please allow 1-2 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed.